Shipping Policy

Mentra Live currently ships within the United States and to select international destinations. Shipping availability, methods, and timelines may vary based on location and product availability.

Processing Time

Orders are typically processed within 2–5 business days after payment is confirmed. Processing times may be longer during high demand periods, product launches, or holidays.

Shipping Time

Estimated delivery times are provided at checkout and vary by shipping method and destination. Delivery timelines are estimates and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout based on destination, shipping method, and order size. Any applicable taxes or duties for international shipments are the responsibility of the customer.

Tracking Information

Once an order ships, a confirmation email with tracking information will be sent. Tracking updates may take up to 24 hours to appear after shipment.

International Shipping

International customers may be subject to customs fees, import duties, or taxes imposed by their local authorities. Mentra Live is not responsible for delays caused by customs processing.

Address Accuracy

Customers are responsible for providing accurate shipping information. Mentra Live is not responsible for lost or delayed shipments due to incorrect or incomplete addresses.

Lost or Damaged Shipments

If an order arrives damaged or is lost in transit, please contact support within 7 days of delivery with order details and photos if applicable.