Shipping Policy

Website orders for Mentra Live ship only to addresses within the United States. International shipping may be available for approved business orders and deployments. Email support@mentraglass.com for a business order or inquiry.

Processing Time

Orders are typically processed within 2–5 business days after payment is confirmed. Processing times may be longer during high demand periods, product launches, or holidays.

Shipping Time

After an order ships, delivery within the United States typically takes 2–7 business days. Delivery timelines are estimates and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout based on the available shipping method and order size.

Tracking Information

Once an order ships, a confirmation email with tracking information will be sent. Tracking updates may take up to 24 hours to appear after shipment.

International Business Orders

The Mentra website does not deliver retail orders to addresses outside the United States. International shipping may be available for approved business orders and deployments. Email support@mentraglass.com with your organization, destination country, expected quantity, use case, and timeline.

Address Accuracy

Customers are responsible for providing accurate shipping information. Mentra Live is not responsible for lost or delayed shipments due to incorrect or incomplete addresses.

Lost or Damaged Shipments

If an order arrives damaged or is lost in transit, please contact us at support@mentraglass.com within 7 days of delivery with order details and photos if applicable.